Terms and Conditions for Gardeners Lisson Grove

Gardeners Lisson Grove provides domestic and commercial gardening services on the basis of these Terms and Conditions. By making a booking, the customer agrees to be bound by the provisions set out below, which apply to all garden maintenance, planting, clearance, hedge trimming, lawn care, and related services supplied by us. These terms are intended to create a clear understanding of how a local gardening service is booked, delivered, paid for, and cancelled, while also explaining the responsibilities of both parties. They are designed to be fair and practical, and to reflect the usual standards expected of a professional gardeners service in the UK.

These Terms and Conditions should be read together with any written quotation, estimate, job note, or service agreement provided before work begins. If there is any inconsistency between these Terms and Conditions and a specific written agreement, the written agreement will normally apply for that particular booking. References to “we”, “us”, and “our” mean the gardening contractor providing the service. References to “you” and “your” mean the customer who places the booking or receives the service.

The services supplied may vary from visit to visit depending on season, weather, access, plant condition, and the scope of work requested. Gardeners Lisson Grove may from time to time update these terms to reflect changes in law, business practice, or operational requirements. The version in force at the time of booking will generally apply to that booking, unless a later written agreement states otherwise.

Booking Process

All bookings are subject to availability and acceptance by us. A booking may be made by phone, email, online form, text message, or any other method we choose to accept. A request for a quote does not by itself create a booking. Likewise, a verbal discussion about likely work is not a confirmed appointment unless we have explicitly accepted it. We may ask for photographs, access details, property information, or a description of the tasks required before confirming the service.

Once we provide an estimate or quotation, it is based on the information available at that time. If the actual condition of the garden, access, waste volume, or site limitations differ from the information originally supplied, we may revise the scope, timing, or price. Where practical, we will notify the customer before carrying out additional work or incurring extra cost. A confirmed booking may require a deposit or advance payment, especially for larger projects, seasonal jobs, or new customers.

It is your responsibility to ensure that the booking details are accurate, including the property address, preferred date, parking arrangements, access instructions, pet warnings, and any hazards that may affect safe working. If the service cannot be delivered because of incorrect information or an absence of access, we may charge a call-out fee, waiting fee, or part of the booked amount. We may also refuse or reschedule work where conditions are unsafe, unreasonable, or materially different from those disclosed at the time of booking.

Payments and Charges

Unless otherwise agreed in writing, charges are based on the estimate or quotation supplied before the work starts. Prices may be calculated by fixed fee, hourly rate, day rate, or a combination of these, depending on the nature of the work. Any materials, specialist equipment, waste removal charges, parking charges, or third-party costs may be added separately where these have been explained in advance or are necessarily incurred in delivering the service.

Invoices are normally payable within the period stated on the invoice, and in the absence of a stated period, payment is due immediately on completion unless we agree to a different arrangement. We accept payment by the methods we make available from time to time. If payment is not made on time, we may suspend further work, withhold future bookings, and charge reasonable costs incurred in recovering the debt, including lawful interest and recovery expenses where permitted by law. Any disputed invoice element must be raised promptly and in good faith, while the undisputed amount should still be paid by the due date.

Where a deposit is required, the deposit secures the booking and may be non-refundable except where we cancel the appointment or where a mandatory refund is required by law. Deposits may be set off against the final price for the work. For ongoing Gardeners Lisson Grove maintenance arrangements, we may request payment in advance for a weekly, fortnightly, monthly, or seasonal cycle. If regular visits are missed because of customer cancellation or inability to provide access, the scheduled charge may still apply if the cancellation terms below are not met.

Cancellations, Changes, and Rescheduling

You may cancel or change a booking by giving us reasonable notice. The amount of notice required may vary according to the size, urgency, and complexity of the job, but if no specific notice period is stated, at least 24 hours’ notice should be provided for standard domestic work. For larger projects, clearance jobs, or work requiring pre-ordered materials, a longer period may be needed. Where insufficient notice is given, we may charge a cancellation fee reflecting time reserved, administration, labour, travel, or materials already purchased.

If you are unable to be present when work is scheduled, you must make suitable arrangements for access and authority to proceed. If we arrive and are prevented from carrying out the service because the property is locked, access is denied, the garden is obstructed, or the site is otherwise not ready, the visit may be treated as a late cancellation or wasted attendance. Where weather conditions, safety risks, or operational issues make it impractical to continue, we may reschedule the work without liability for delay. We will normally act reasonably and seek a new appointment date that is convenient for both parties.

We reserve the right to cancel or reschedule any booking where necessary, including where staff are unavailable, conditions are unsafe, the customer has failed to provide essential information, or payment terms have not been met. If we cancel a confirmed booking for reasons within our control, we will either offer a reasonable alternative date or refund any advance payment for work not carried out. This does not affect any legal rights you may have where the cancellation is caused by our breach of contract.

Liability and Service Limitations

We will carry out our work with reasonable skill and care in line with the standards expected of a professional gardening contractor. However, gardening involves living materials, weather sensitivity, and variable site conditions, so outcomes may not always be immediate or uniform. We do not guarantee the survival, flowering, growth, or recovery of plants, turf, shrubs, or trees unless a specific written guarantee has been given. Any advice, if provided, is offered in good faith, but final decisions about planting, pruning, treatment, and aftercare remain your responsibility unless we expressly agree otherwise.

We shall not be liable for loss or damage caused by matters outside our reasonable control, including adverse weather, drought, frost, pest activity, plant disease, vandalism, trespass, public utility works, hidden defects, or pre-existing structural problems. We are not responsible for damage arising from instructions given by the customer where those instructions are followed in good faith. It is your responsibility to remove or protect fragile items, unsecured ornaments, concealed cables, irrigation parts, valuables, and other items that might reasonably be affected by garden work unless you have clearly notified us and we have agreed to take specific precautions.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a booking will normally be limited to the amount paid or payable for the relevant service, except where a different limit is required by law. We will not be liable for indirect or consequential losses, such as loss of profit, loss of enjoyment, or loss of opportunity, except where such exclusion is prohibited.

Waste Regulations and Site Clearance

All waste generated during garden work must be handled in accordance with applicable UK waste law, including the duty of care in relation to waste transfer, storage, transport, and disposal. Where we remove green waste, soil, branches, clippings, or other garden debris, we will do so using lawful and environmentally responsible methods. We may use licensed waste carriers, authorised recycling facilities, or other compliant disposal routes as appropriate. You may be asked to confirm whether certain materials should be removed, composted, stacked, or left on site.

Some materials may not be accepted as general green waste, including building rubble, asbestos, oils, chemicals, contaminated soil, electrical items, hazardous substances, or materials mixed with non-organic waste. If such items are found during the service, we may either leave them untouched, separate them for a different charge, or suspend the work if safe handling is not possible. Any extra charges arising from sorting, loading, special transport, or licensed disposal will normally be notified where reasonably practical before the work continues.

You confirm that any waste you ask us to remove belongs to you or that you have authority to arrange its removal. Where waste transfer documentation is required, we may complete and retain the necessary records in accordance with legal obligations. If you wish to keep garden waste on site for composting, mulch, or later use, you should tell us before the work begins. We are not responsible for contamination or misuse of waste left on the property after the service has been completed.

Customer Responsibilities and General Terms

You agree to provide a safe working environment and to inform us of any known hazards, including unstable ground, hidden services, aggressive animals, uneven paths, or restricted access. You should ensure that water, electricity, and any other facilities required for the agreed work are available unless we have agreed to operate without them. Where the property is shared, rented, managed, or subject to third-party rules, you must ensure that you have authority to arrange the work and that any necessary permissions have been obtained.

We may take photographs before, during, and after the service for record-keeping, quality control, training, and evidence of completed work. Such images will be used in line with applicable data protection law and will normally relate only to the service and the site conditions. We will not knowingly publish personal information without appropriate lawful basis. If any part of a service becomes impossible because of your failure to comply with these terms, we may charge for work already completed and any costs reasonably incurred.

If any term of these Terms and Conditions is found to be invalid or unenforceable, the remaining terms will continue in full force. No failure or delay by us in exercising any right shall operate as a waiver of that right. These terms set out the entire agreement between the parties for the relevant booking unless varied in writing. Any variation must be agreed by an authorised representative of Gardeners Lisson Grove and should be confirmed in writing where possible.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. Nothing in this governing law clause affects any rights you may have under mandatory consumer protection legislation, including rights relating to unfair terms, services carried out with reasonable care and skill, and remedies for breach of contract.

By confirming a booking with Gardeners Lisson Grove, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a transparent and professional service relationship, provide clear expectations for both sides, and ensure that garden work is delivered in a lawful and orderly manner. If you require a written quotation or wish to discuss specific service requirements, those matters should be agreed before the work begins so that the booking can proceed on a clear and informed basis.