Gardeners Lisson Grove Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Lisson Grove provides gardening and related services to residential and commercial customers in the United Kingdom. By placing a booking, confirming a quotation or allowing our gardeners to commence work at your premises, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before making a booking. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or should contact us to discuss your concerns before any services are carried out.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation ordering or receiving gardening services from Gardeners Lisson Grove.

Services means the gardening and related services provided by Gardeners Lisson Grove, which may include but are not limited to lawn care, hedge trimming, planting, pruning, garden clearance, regular garden maintenance and related outdoor works.

Premises means the property, garden or outdoor area where the Services are to be performed.

Agreement means the contract between Gardeners Lisson Grove and the Customer for the provision of Services in accordance with these Terms and Conditions and any written quotation or confirmation provided.

2. Booking Process

2.1 Bookings for gardening Services can be made by contacting Gardeners Lisson Grove through the available communication channels as advertised from time to time.

2.2 When you make an enquiry, we may ask you for details of the Premises, the type of Services required, your preferred dates and times, and any access or parking restrictions. You agree to provide accurate and complete information to enable us to assess and price the work correctly.

2.3 Depending on the nature and scale of the work, we may provide an estimate based on your description or arrange a site visit to prepare a more detailed quotation. Any quotation provided will normally set out the scope of work, anticipated time on site, and the applicable charges.

2.4 Your booking is only confirmed when we have accepted your request for Services, whether in writing or verbally, and an appointment date and approximate arrival time window have been agreed. We reserve the right to decline any booking request at our discretion.

2.5 For larger projects or ongoing maintenance contracts, we may require written acceptance of our quotation before work is scheduled. By confirming a booking, you warrant that you are the owner of the Premises or are otherwise authorised to engage us to perform the Services there.

3. Services and Access

3.1 Gardeners Lisson Grove will provide the Services with reasonable skill and care and in accordance with good horticultural practice. However, gardening is subject to seasonal and environmental conditions, and we do not guarantee specific growth results, timing of flowering, or long-term plant survival.

3.2 You are responsible for providing clear access to the Premises at the agreed time. This includes arranging parking where required, ensuring any gates are unlocked, and making us aware of any security or entry instructions in advance.

3.3 If our gardeners are unable to gain access or are significantly delayed in starting work due to issues at the Premises within your control, we may charge a call-out fee or our minimum service charge to cover costs incurred.

3.4 You must inform us of any known hazards at the Premises, including but not limited to uneven surfaces, hidden obstacles, contaminated ground, unstable structures, or the presence of aggressive animals. We reserve the right to suspend or refuse Services if we consider conditions unsafe.

3.5 While we will take reasonable care not to cause unnecessary damage, some disturbance to soil, turf, existing planting, or surrounding areas is inherent in gardening and landscaping activities. You accept that minor and unavoidable disruption may occur as part of the Services.

4. Materials, Plants and Equipment

4.1 Unless otherwise agreed, Gardeners Lisson Grove will supply any tools, machinery and standard gardening materials required to perform the Services.

4.2 If the Services include the supply of plants, turf, compost, bark, aggregates or other materials, we will use reputable suppliers and select items suitable for the intended purpose based on the information you have provided.

4.3 All plants and living materials are provided subject to availability and seasonal variation. We may suggest suitable alternatives if particular varieties or sizes are not available. We will seek your agreement before using alternative materials that materially differ in specification or price.

4.4 Once plants or turf have been installed and the Services completed, you are responsible for ongoing care, watering, feeding and maintenance, unless a separate maintenance service has been agreed. We are not liable for any failure of plants or turf resulting from inadequate aftercare, extreme weather, pests, disease or other factors beyond our reasonable control.

5. Prices and Payments

5.1 Our charges may be based on an hourly rate, a fixed price for a specific job, or a periodic fee for regular maintenance visits. The applicable charging method will be communicated to you when you book.

5.2 Unless specifically stated otherwise, all prices are quoted in pounds sterling and may be subject to applicable taxes. Any additional charges for materials, waste disposal or congestion and parking fees will be set out where reasonably foreseeable.

5.3 We may require a deposit in advance for larger projects, the purchase of significant materials or to secure bookings during busy periods. Any required deposit will be stated at the time of booking and must be paid by the date specified. We are not obliged to reserve dates or order materials until the deposit has been received.

5.4 Payment of any balance is normally due on completion of the Services, unless otherwise agreed in writing. For ongoing maintenance contracts or commercial customers, we may issue periodic invoices payable within a specified number of days.

5.5 We accept the forms of payment indicated in our current customer information. You must ensure that any payment method used is valid and that sufficient funds are available. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late payments.

5.6 If during the course of the work it becomes apparent that additional tasks or materials are required which were not included in the original quotation, we will notify you as soon as reasonably practicable. We will agree any extra charges with you before proceeding with additional work.

6. Cancellations and Rescheduling

6.1 You may cancel or request to reschedule a booking by giving us notice through the usual communication channels. The amount of notice required may vary depending on the nature of the Services.

6.2 For standard gardening visits, we generally require at least 24 hours notice to cancel or reschedule without charge. For larger projects or work involving pre-ordered materials, a longer notice period may apply and will be confirmed at the time of booking.

6.3 If you cancel with insufficient notice, or fail to provide access on the agreed date, we reserve the right to charge a late cancellation fee or retain all or part of any deposit paid to cover our costs and loss of opportunity.

6.4 Gardeners Lisson Grove may cancel or postpone a booking if weather conditions make it unsafe or impractical to carry out the Services, or if there are other circumstances beyond our reasonable control. In such cases, we will seek to reschedule the appointment at a mutually convenient time and any deposit will be transferred to the new date.

6.5 We also reserve the right to cancel a booking or terminate the Agreement with immediate effect if you are in material breach of these Terms and Conditions, including non-payment of sums due or abusive behaviour toward our staff.

7. Waste Removal and Environmental Regulations

7.1 Gardening work may generate green waste such as cuttings, branches, turf and soil, as well as non-organic waste including packaging or old fixtures. The handling and removal of waste will be agreed as part of the booking.

7.2 Where waste removal is included in the quoted price, Gardeners Lisson Grove will collect and dispose of waste responsibly and in accordance with applicable UK waste and environmental regulations.

7.3 If waste removal is not included, we may bag or stack green waste neatly at an agreed location within the Premises for your own disposal. You remain responsible for ensuring any waste left on site is disposed of legally and appropriately.

7.4 Certain types of waste, such as soils suspected of contamination, large quantities of rubble, or hazardous materials, may not be covered by our standard Services. Where such waste is present or discovered, we will advise you and may either arrange specialist disposal at an additional charge or decline to handle it.

7.5 You agree not to request or permit our staff to dispose of waste in any unlawful manner, including fly-tipping or use of unlicensed waste carriers. We will not be responsible for any penalties or losses arising from your failure to comply with applicable waste regulations.

8. Customer Responsibilities

8.1 You must ensure that running water and, where required, electricity are available at the Premises for the duration of the Services, unless alternative arrangements have been agreed.

8.2 Children and pets should be kept away from the working area while our gardeners are on site and until it is safe to re-enter. Certain treatments or materials may require restricted access for a period of time, and we will inform you where relevant.

8.3 You are responsible for the condition and maintenance of any existing garden features, walls, fences, patios, irrigation systems and similar items not installed by us. We will take reasonable care but cannot accept liability for pre-existing weaknesses or latent defects that become apparent during the work.

8.4 You must notify us of any irrigation pipes, cables or underground services that may be affected by digging or planting activities. We cannot be held liable for damage to concealed services that were not reasonably identifiable or disclosed to us.

9. Liability and Insurance

9.1 Gardeners Lisson Grove will take reasonable care to avoid causing damage to your property while performing the Services. If damage occurs due to our negligence, you should notify us as soon as possible and within a reasonable time after discovering the issue.

9.2 Our liability for loss or damage arising from the Services is limited to the reasonable cost of repair or replacement of the affected item or area, taking into account its age and condition. We will not be responsible for any purely cosmetic or minor incidental damage which does not materially affect the use of the property.

9.3 To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit, loss of business, or loss of opportunity arising in connection with the performance of the Services.

9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or restrict liability.

9.5 Gardeners Lisson Grove maintains appropriate insurance cover in respect of its public liability. Details of our current insurance arrangements can be made available upon request.

10. Complaints and Dispute Resolution

10.1 If you are dissatisfied with any aspect of the Services, you should inform us promptly so that we have an opportunity to address your concerns. In many cases, issues can be resolved quickly by discussing them with our team.

10.2 Where a defect or shortcoming in the Services is reported within a reasonable time, we may, at our discretion, revisit the Premises to inspect the issue and, if appropriate, carry out remedial work or offer a partial refund. Any remedy offered will take into account the nature of the work and the surrounding circumstances.

10.3 If a dispute cannot be resolved informally, you and Gardeners Lisson Grove may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, but this is not a requirement.

11. Force Majeure

11.1 We are not liable for any delay or failure to perform our obligations under the Agreement where such delay or failure results from events or circumstances beyond our reasonable control. These may include extreme weather, natural disasters, acts of government, strikes, transport disruptions, or other unforeseen events.

11.2 If a force majeure event occurs, we will inform you as soon as reasonably practicable and, where possible, propose a revised timetable for the Services once the event has ended or its effects have lessened.

12. Changes to These Terms

12.1 Gardeners Lisson Grove may from time to time update these Terms and Conditions to reflect changes in the law, our business practices, or the nature of the Services offered.

12.2 The version of the Terms and Conditions that applies to your Agreement will normally be the version in force at the time you make your booking. Where changes materially affect ongoing maintenance contracts, we will notify you and, if you continue to use our Services after being informed of the changes, you will be deemed to have accepted the updated terms.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any Agreement formed between Gardeners Lisson Grove and the Customer, are governed by and construed in accordance with the laws of England and Wales.

13.2 You and Gardeners Lisson Grove agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by Gardeners Lisson Grove in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 You may not assign or transfer your rights or obligations under the Agreement without our prior consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service provided to you.

14.4 These Terms and Conditions, together with any accepted quotation or written confirmation, constitute the entire agreement between you and Gardeners Lisson Grove in relation to the Services and supersede any prior discussions or understandings.